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Expert Support for Your
Business Communications Network |
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Managed Network Services |
Testimonials
I wanted to take the time to drop a note to tell you what a wonderful job the IT support staff here is doing. Years ago I worked at Nortel providing desktop support and know what a difficult job it can be at times supporting clients...
– Office Manager
Has the loss of a critical application at an in-opportune time ever cost your business revenue? What about employees sent home early or resorting to pen and paper, waiting for the network to be fixed? Downtime and lost productivity impact your bottom line.
Do you have trouble budgeting for IT from year to year, or even from month to month?
Ever wonder if there is a better, more reliable and predictable way to manage your entire network?
Do you know other business who also encounter these problems? If so, click here to read about our Managed Services Opportunity Program.
NetOp Complete Program
Our NetOp Complete Program is the ideal fixed-price solution for organizations like yours, which demand the utmost in network reliance and quality service. Backed by a Service Level Agreement, Carolinas IT's NetOp Complete Program addresses your critical IT needs by:- Ensuring sustained and continuous access to your discrete business service applications such as accounting, scheduling, communication, email, web applications and others
- Guaranteed predictability of your IT spending – No more emergency fees! No maintenance overage, or fees for software updates. One monthly fee is all you pay!
- Providing the highest priority response for network issues – if something unpreventable does occur on your network, you will move to the top of the service queue, where we will immediately begin work on resolving the issue and getting you back to business fast
- Optimizing network performance – we provide unlimited preventative maintenance activities on those devices that support your critical business applications
- Total support for your employees with unlimited Helpdesk access
- We are your outsourced IT department We will be your single point of contact for all of your IT service and support needs. We work with your hardware and software vendors on your behalf to remediate any of your support issues
Network Peace of Mind
Fixed Cost IT — it’s that simple! For a fixed monthly fee, Carolinas IT will work with you to understand your business availability needs and budget concerns. We will run a baseline assessment of your existing infrastructure to understand any potential weaknesses. Then we will custom tailor a service level agreement that defines your expectations and needs. Then we’ll deliver on it. It’s that simple.
Services Provided:
- Availability, Performance & Predictive failure monitoring for all network devices & services
- Site Assessment and Critical Review of your Network and related business workflow
- Complete inventory and tracking of all of your software and hardware
- Unlimited Proactive Maintenance on all network devices
- Unlimited Network Service Desk and Emergency Support
- Unlimited End User Helpdesk Support
- Monthly Comprehensive Reporting
- Highest Priority Response
- Quarterly and Fiscal Year End Consultation, Strategic Planning and Budgeting Sessions
- One fixed, monthly price