Carolinas IT, Inc. is a professional technology services firm based in Raleigh, North Carolina. Founded in 1996, the Company provides on demand computer networking infrastructure and support to business clients. We partner with organizations to guide and support them in the use of technology to meet their business objectives. Our flexible catalog of offerings ranges from a cloud based, fully outsourced and managed network, to on-call, on-site support on an as-needed basis. Simply stated, CIT designs, implements, and supports business computer networking systems.

We have an open position for a Technical Support Specialist who can work as part of our team providing support and project work for clients primarily in the central North Carolina area. The successful candidate must possess the intelligence, energy, and force necessary to succeed in a fast paced environment. He/she must be dedicated to excellence, organized, professional, and personable while providing outstanding service to our clients.

Our Raleigh location is near the NC State Campus on Hillsborough Street, which is conveniently located and offers quick access most customer sites. Travel time to most clients is less than an hour. As a company, we are a Microsoft Solutions Provider, Citrix and VMWare Silver Partner and a Cisco Premier Partner with a specialization in Unified Communications. We are also an authorized VAR for HP, IBM, Symantec, WatchGuard, and many other products.

We assist our clients with all phases of the technology lifecycle, from projects involving servers, routers, firewalls, and phone systems, to a complete Managed Service and Service Desk offering. Our goal is to meet and exceed expectations, providing a smooth computing experience that enables clients to focus on their core business. Our proactive approach to network management reduces downtime and offers our clients peace of mind.

Requirements:

• Min 2 Yrs experience providing technical support to end users running Microsoft XP/Windows 7.
• Support/troubleshooting of MS Office products.
• Direct support experience of MS Outlook in a Microsoft Exchange environment.
• Experience with SQL query language and basic reporting fundamentals.
• Troubleshooting of basic network connectivity.
• Strong understanding of basic network architecture to include functionality of switches, routers, firewalls. (Not necessarily configuration of them, just their function on the network)
• Support of printer and peripheral connectivity.
• Support experience with Internet Explorer and other popular web browsers.
• Understanding of basic group policy use
• Proactive and enthusiastic attitude
• Instinctive troubleshooting skills
• Strong communication and customer service skills are essential.
• Professional bearing and manner

Preferred

• Microsoft Certified IT Professional
• Windows 2003 Server/Active Directory Experience/Group policy
• Microsoft Exchange Admin/Support Experience
• Virtualization experience

Responsibilities

The Technical Support specialist is responsible for providing our clients with basic technical after hours support from the hours of 9PM-7AM.

- Monitoring Network Status

- Providing first level remediation to network/server issues

- Escalating issues to the on call Senior Engineer as required

- Assisting with client report generation

- Updating client documentation

- Carrying out network preventive maintenance tasks such as patching and updates

Benefits:  

• 24 paid days off per year
• Bonus plan
• Employer paid healthcare
• Disability insurance
• Life insurance
• 401K retirement plan with match
• Company profit sharing plan
• Technical training library and lab for professional certifications
• Technical training Internet based tutorials
• Reimbursements for: laptop, cell phone, mileage, technical certifications
• Breakroom with XBox and Fooseball
• Company breakfast on Fridays

Contact: HR2@CarolinasIT.com