Managed IT Services

Our Managed IT Services are designed to provide you with peace of mind, knowing our technical team is proactively monitoring and maintaining your network 24/7/365. Operated in accordance with ITIL and industry best practices, our local Help Desk team is responsive, friendly, and knowledgeable.

Advantages

  • A predictable annual budget for network support and equipment
  • 24/7/365 customized tiered Help Desk solutions
  • Support solutions backed by Service Level Agreements
  • Time for you and your team to work on higher-level projects

We Offer

  • 24x7x365 monitoring of servers and critical network devices
  • Site assessment and comprehensive review of your network
  • Creation and maintenance of inventory and tracking of all of your software and hardware
  • Proactive patching and maintenance on all network devices
  • Unlimited network Service Desk and emergency support
  • Unlimited end user Help Desk support
  • Comprehensive monthly reporting
  • Daily monitoring of backups
  • Monthly test restore of data
  • Service requests on web portal, by phone or email
  • Monitoring and management of antivirus programs
  • Monthly test of UPS battery
  • Updates of critical device firmware
  • Written Service Level Agreement
  • Monthly IT professional visit and review
  • Quarterly and fiscal year-end consultation, planning, and budgeting sessions

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