| Carolinas IT

Experience peace of mind.

Non-IT/Operations

    Our Solutions

  • Cloud Solutions

    • 24x7x365 monitoring and management
    • Multiple levels of physical security and access control
    • Uninterruptable power
    • Redundant heating and cooling
    • Fire suppression
    • Redundant hardware with automatic failover
    • Full backups to redundant physical locations
  • Managed IT Services

    • 24x7x365 monitoring of servers and critical network devices
    • Site assessment and comprehensive review of your network
    • Creation and maintenance of inventory and tracking of all of your software and hardware
    • Proactive patching and maintenance on all network devices
    • Unlimited network Service Desk and emergency support
    • Unlimited End User Helpdesk support
    • Comprehensive monthly reporting
    • Daily monitoring of backups
    • Quarterly and fiscal year end consultation, planning, and budgeting sessions
    • Monthly test restore of data
    • Online service ticketing system (can also call in or email)
    • Monitoring and management of Anti-Virus programs
    • Monthly test of UPS battery
    • Updates of critical device firmware
    • Written Service Level Agreement
    • Monthly Virtual CIO visit and review
  • End User/Help Desk

    • Support via phone / email / online chat
    • Friendly service coordinator to get you quickly to the help you need
    • 24x7 Access to live, local support
    • ITIL standards based approach
    • Online portal so you can see details of any ticket
    • Service ticket/tracking system
    • Customer satisfaction surveys/measurements
    • Quick escalation to senior engineers
  • Network Infrastructure

    • Server installation, migration and upgrades
    • Switching (including layer 3), VLAN, and routing expertise
    • Network Security assessments and consulting
    • Server and desktop virtualization
    • Storage, including NAS, SAN, and server based
    • Indoor and outdoor wireless
    • Expert design, implementation and engineering support
    • Flexible and responsive team
    • Microsoft Active Directory and Exchange expertise
    • Citrix experience and expertise