Non-IT/Operations

Our Solutions

Cloud Solutions

24x7x365 monitoring and management
Multiple levels of physical security and access control
Uninterruptable power
Redundant heating and cooling
Fire suppression
Redundant hardware with automatic failover
Full backups to redundant physical locations

Managed IT Services

24x7x365 monitoring of servers and critical network devices
Site assessment and comprehensive review of your network
Creation and maintenance of inventory and tracking of all of your software and hardware
Proactive patching and maintenance on all network devices
Unlimited network Service Desk and emergency support
Unlimited End User Helpdesk support
Comprehensive monthly reporting
Daily monitoring of backups
Quarterly and fiscal year end consultation, planning, and budgeting sessions
Monthly test restore of data
Online service ticketing system (can also call in or email)
Monitoring and management of Anti-Virus programs
Monthly test of UPS battery
Updates of critical device firmware
Written Service Level Agreement
Monthly Virtual CIO visit and review

End User/Help Desk

Support via phone / email / online chat
Friendly service coordinator to get you quickly to the help you need
24x7 Access to live, local support
ITIL standards based approach
Online portal so you can see details of any ticket
Service ticket/tracking system
Customer satisfaction surveys/measurements
Quick escalation to senior engineers

Network Infrastructure

Server installation, migration and upgrades
Switching (including layer 3), VLAN, and routing expertise
Network Security assessments and consulting
Server and desktop virtualization
Storage, including NAS, SAN, and server based
Indoor and outdoor wireless
Expert design, implementation and engineering support
Flexible and responsive team
Microsoft Active Directory and Exchange expertise
Citrix experience and expertise