We offer a fully staffed helpdesk housed at our Raleigh, NC headquarters! Our professionally certified systems engineers are on-call and ready to assist you. We retain complete documentation of your network as well as your entire service history, allowing for quick and effective troubleshooting. Do you have a technical issue that cannot be resolved remotely? That’s no problem! We can easily transition between phone and remote support, deploying an engineer to your location as needed.
Carolinas IT services are backed by a Service Level Agreement so you can experience peace of mind knowing that your requests for service will be addressed promptly. Our company follows a structured set of best practices for providing support in order to consistently deliver outstanding service.
Support via phone / email / online chat
Friendly service coordinator to get you quickly to the help you need
24x7 Access to live, local support
ITIL standards based approach
Online portal so you can see details of any ticket