| Carolinas IT

Experience peace of mind.

Managed IT Services

Have you experienced…

…frustration because your network is unpredictable, undocumented, and prone to problems?

unplanned downtime that costs you valuable business productivity?

Does it seem like…

…you are constantly “fighting fires”  on your network?

…you are continually surprised with unplanned expenses relating to your network?

Our Managed IT Services offering gives you peace of mind, and provides you with the professional, responsive, and flexible support you expect.

How would it feel to know that your network is monitored and managed 24 x 7 x 365 by a local team of networking experts?  Would it be nice to have the assurance of a predictable annual budget  for network support and equipment, and know that you would never again be surprised by a large, unplanned expense?

Backed by a Service Level Agreement, our Managed Services offering provides you with unlimited support provided by a local world class (American) helpdesk,  as well as a dedicated primary and secondary engineer  for either onsite or remote support. 

Experience Managed IT Services

  • 24x7x365 monitoring of servers and critical network devices
  • Site assessment and comprehensive review of your network
  • Creation and maintenance of inventory and tracking of all of your software and hardware
  • Proactive patching and maintenance on all network devices
  • Unlimited network Service Desk and emergency support
  • Unlimited End User Helpdesk support
  • Comprehensive monthly reporting
  • Daily monitoring of backups
  • Quarterly and fiscal year end consultation, planning, and budgeting sessions
  • Monthly test restore of data
  • Online service ticketing system (can also call in or email)
  • Monitoring and management of Anti-Virus programs
  • Monthly test of UPS battery
  • Updates of critical device firmware
  • Written Service Level Agreement
  • Monthly Virtual CIO visit and review