Managed IT Services

Our Managed IT Services are designed to provide you with peace of mind, knowing our technical team is proactively monitoring and maintaining your network 24/7/365. We provide monitoring, management and maintenance of your IT infrastructure including but not limited to network equipment, server systems, and various end user devices. Our highly skilled and certified engineering staff provides peace of mind by keeping your IT environment running optimally and secure.

Service Details

  • Locally owned and operated Network Operations Center headquartered in Raleigh, NC
  • Written Service Level Agreements that document our deliverables and responsibilities
  • Regularly scheduled planning meetings with a Technical Account Manager
  • Customized monthly executive reports on network performance, capacity, and other key metrics
  • ITIL (Industry standard) best practices
  • Flexible, customized offerings that conform to your specific industry or requirement
  • Support plans that include onsite support and escalation
  • Deep support structure with the ability to surge when needed
  • Online portal you can use to check on the status of a ticket
  • Quality assurance feedback system that measures how we do on every support request
  • Easily accommodate changes in size or scale of your operation

Watch Now: Managed Services at Carolinas IT

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