24/7/365 Managed Helpdesk

A key component to your Managed Services IT agreement is providing support to end users who need assistance. We understand how important it is to speak with someone directly, so we ensure that all of our engineers are responsive, friendly and professional while they provide the best experience possible.

  • Each of our Help Desk team members are trained in customer service and effective communication
  • You will always reach a real person – even late at night.
  • Technicians can see and remotely control systems for more productive troubleshooting
  • Extensive documentation is maintained for each network to ensure continuity of knowledge
  • “Closed loop” ticketing is used to ensure tickets are handled expediently and thoroughly
  • Monitored feedback system for each ticket in place, providing quality control

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